Coronavirus (COVID-19) Updates
Our Current Policy for COVID-19
Update 12 - Thursday 9th February 2023
Although COVID is still fresh in our minds, we have made a few amendments to our COVID-19 protocols to align with the current COVID-19 requirements. Clients are no longer required to wear masks in our clinic. We are happy to wear a mask if a client is vulnerable and requests us to do so.
We ask that you do not visit our practice if you have recently tested positive for COVID-19 or have any suspected symptoms of COVID-19. If you need any advice or need your pet to be seen, please give us a call.
Please do not hesitate to give us a call on 01665 252 250 if you require any further information.
Past Policy Updates for COVID-19
Update 11 - Friday 18th March 2022
For the continued safety of our staff and clients, our staff will continue to wear face coverings / masks and adhere to social distancing when clients are visiting the practice. While it is no longer mandatory to wear a mask, we encourage all clients and visitors to our practice to bring and wear their own face covering / mask.
We also ask that you not visit our practice if you have recently tested positive for COVID-19 or have any suspected symptoms of COVID-19.
Please do not hesitate to give us a call on 01665 252 250 if you require any further information.
Update 10 - Monday 29th November 2021
In response to recent developments with the Omicron variant in the UK and globally, we would like to update and remind all our clients about our COVID protocols.
For the continued safety of our staff and clients, we are retaining our existing policy of always wearing face coverings / masks and adhering to social distancing. We ask that all clients and visitors to our practice remember to bring their own face covering / mask.
We have a large and spacious reception area, so social distancing can be easily adhered to, and for those of you that wish to be with your pet during your visit, we will continue to welcome you into the consult rooms, as long as face coverings / masks are worn.
For those of you that are exempt from wearing a face covering / mask, or those that wish not to come in, we are happy to consult and see you outside.
We understand that this may differ from other establishments, but we ask that you respect our policies. Our aim is to minimise any disruption from normal working, and keeping everyone safe is our priority.
Please do not hesitate to give us a call on 01665 252 250 if you require any further information.
Update 9 - Thursday, 8th July 2021
Our COVID-19 Policies after 19th July 2021
We wanted to update you all on our COVID protocols ahead of the UK Government review on 12th July 2021 and the anticipated changes to COVID-19 restrictions and guidance from the 19th July.
While there is anticipation that the UK Government will lift all restrictions on the 19th July, for the continued safety of our staff and clients, we have decided to retain our policy on wearing face coverings / masks and adhere to social distancing.
Our reception area is lovely and big, so social distancing can be easily adhered to, and for those of you who wish to be with your pet during your visit, we will continue to welcome you into the consult rooms. However, face coverings / masks must continue to be worn at all times in our reception area and in our consult rooms. For those of you that are exempt from wearing a face covering / mask, or those that wish not to come in, we are happy to consult and see you outside.
We understand that this may differ from other establishments, but we ask that you respect our policies. Our aim is to minimise any disruption from normal working, and keeping everyone safe is our priority.
Please do not hesitate to give us a call on 01665 252 250 if you require any further information.
Update 8 - Tuesday, 27th April 2021
In line with the latest UK Government guidance on COVID-19, all services at Coquet Vets will be continuing as normal. See our current Veterinary Surgery hours here.
Our reception will be open, but we do ask that only one person attends with their animal and that you please wear a mask at all times while in the clinic. Clients can also now come into the consult room with their pets if they want to. We are happy to consult outside, should this be required.
Please do not hesitate to give us a call on 01665 252 250 if you require any further information.
Update 7 - Tuesday, 5th January 2021
Following the announcement last night, we would like to reassure our clients that we are still open and offering all services. If you are shielding or vulnerable and are concerned about the health of your pet, please contact the surgery on 01665 252 250.
We encourage all new puppy or kitten owners to call us regarding their vaccinations.
We politely request that only one person attend the appointment with their pet and that masks must be worn at all times.
We are happy to consult outside for those who request it.
Kind regards
Coquet Vets
Update 6 - Tuesday, 3rd November 2020
Following the recent UK Government COVID-19 announcement (on 31st October 2020), we would like to let you know that Coquet Vets will remain open throughout the lockdown period. All services will continue as normal.
Our reception will remain open, but we do ask that only one person attends with their animal and that you please wear a mask at all times while in the clinic. We are happy to consult outside, should this be required.
Please do not hesitate to give us a call on 01665 252 250 if you require any more information.
Update 5 - Friday, 24th July 2020
We hope everyone is keeping safe and well? Here at Coquet Vets, we have policies in place to keep our staff, clients, and pets as safe as possible. Our large reception area is now open, so clients can sit and wait with their pets inside should they wish to do so, though we are happy to consult outside should you be more happy with this. Once we have had a chat, we will take your animal into our consult room to perform our clinical assessment. We are politely asking that clients remain outside or in our reception area while this is happening. We will discuss any treatment plans with you after the examination.
If you are coming into our clinic, we ask that you wear a mask, keep 2 metres away from other people, and wash your hands with the sanitisers provided. We have masks for a donation of £1.00 for our designated dog charity, S.H.A.K
Our amended opening hours from Monday 27th July are:
Monday, Wednesday, and Friday: 8.30 am - 6.00pm
Tuesday and Thursday: 8.30am - 7.00pm
Saturday: 9am - 12noon
Sundays and Bank Holidays: CLOSED
Please do not hesitate to give us a call if you wish to ask any further questions or if you wish to register your animal.
Update 4 - Wednesday, 20th May 2020
Here at Coquet Vets, we are dedicated to keeping our staff, clients, and patients safe. Our reception still remains temporarily closed, but we are open. Should you need an appointment or advice, please contact us on 01665 252 250 or email info@coquetvets.co.uk, where we can give advice and answer any questions you have.
If we deem it necessary for your pet to be seen, then we will arrange this and explain our up-to-date social distancing protocols to you. We politely request that you call us when you arrive for an appointment and speak to a member of our team before you get out of your car.
We also welcome anyone wishing to register as a new client to contact us on the above number or by email. In cases of an emergency outside of our working hours (presently Monday to Friday, 9.00am - 5.00pm) please contact our Out Of Hours provider, Moorview Referrals, Cramlington, on 01913 388 890
Kind regards and stay safe,
Coquet Vets
Update 3 - Thursday, 9 April 2020
Services update - COVID-19: Following the most recent BVA guidelines, from Tuesday 14th April we are able to offer puppy, kitten, and rabbit vaccination courses, some flea and worm treatments, 1st annual vaccination, and lepto vaccination.
We are also still able to give advice and arrange remote consultations. If you would like to book an appointment or would like any more information, then please email info@coquetvets.co.uk or call us between 9.00am and 5.00pm weekdays on 01665 252 250. Advice will be given on social distancing to minimise any risks.
Update 2 - Wednesday, 1 April 2020
Two weeks in .....We hope everyone is keeping safe?
Just to let everyone know that we are still open between 9.00am - 5.00pm, Monday to Friday. Should anyone have any concerns about their pet, then please call us on 01665 252 250, where you can speak to a vet for advice.
We have an online video system set up where the vet can perform an 'online consult', which is free of charge if they deem this necessary. The vet can talk you through how to get set up if they decide a video consult is needed. In some cases, the vet may wish to examine your pet, this can be discussed and arranged following social distancing guidelines.
Our out-of-hours provider is Moorview Referrals, and they too are available to triage phone calls and see emergencies if this is deemed necessary when we are closed or if critical care/hospitalisation is required.
Update 1 - Monday, 23 March 2020
Following the latest government update and advice on COVID-19, from Monday, 23rd March 2020, we'll be changing the way that we work. Coquet Vets is still open, but in the interest of public safety and the safety of our veterinary staff, we have made the decision to temporarily close our reception.
If you require our services during this time, please call 01665 252250.
Between the hours of Monday to Friday, 9.00am - 5.00pm, you will be put through to one of our Vets. Advice and triage will be available via FREE phone/video links.
If we deem it necessary to physically examine your pet, we politely request that only one person attend with the animal. In line with current government advice, you will be asked to maintain a safe distance during the exam and use our handwashing facilities. There will be no cross-over of clients, and consult rooms will be cleaned between clients.
These services (to physically examine your pet) will carry a charge.
You may, however, need to use our out-of-hours provider, Moorview Referrals, in Cramlington. This will be assessed on a case-by-case basis.
We will endeavour to continue providing a service for our existing clients during this temporary period and also welcome anyone new who would like to register with us at Coquet Vets. In the interest of safety for all, we will, however, only be providing services that are emergency or non-routine.
For those needing on-going medication, we can take payment over the phone and arrange to post or deliver medication directly to your door.
We hope to be back to normal services soon, but we will continue to monitor the situation in line with the UK government’s advice on coronavirus (COVID-19) and advise of any further changes at our veterinary practice.
Please keep safe, and please abide by government advice during this difficult time.
Yours sincerely,
Coquet Vets
