Terms of Use - Privacy Policy
COQUET VETS PRIVACY POLICY
Coquet Vets, trading as Coquet Animal Health Ltd. (“we, us, our”) is committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.
The website uses cookies to collect this personal data via our website hosting and website analytics provider, Squarespace. All data is collected and analysed in a de-personalised form. Squarespace needs this data to run this website and to protect and improve its platform and services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.coquetvets.co.uk, you are accepting and consenting to the practices described in this policy. Coquet Vets respects and vigorously maintains your privacy when you visit this site.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Coquet Vets, Percy Drive, Amble, NE65 0FP.
1) Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion, or survey, and when you report a problem with our website. The information you give us may include, but not exclusively, your name, address, e-mail address, and phone number.
Information we collect about you. With regard to each of your visits to our website, we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, internal links, pages visited, scrolling, searches, timestamps, and clicks), methods used to browse away from the page, and any phone number used to call our office. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyse this. This information is anonymised and cannot be attributed to you.
2) Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment*, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
*To view the privacy policy of our card payment company, please click here: Fidelity Payment Privacy Policy.
3) Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
4) Communications
We may (now or at some time in the future) seek to use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be relevant to you. You will not be sent this information without your consent, which you are free to withdraw at any time. Should you withdraw your consent to receive communications from us, your personal information will be deleted.
5) Cookies
Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors’ browsing experience because they help websites remember preferences and understand how people use different features.
i) Functional and Required Cookies
Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on our site. These cookies vary from site to site depending on the features they use. This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.
Further information on the ‘functional and required cookies’ and the ‘analytics and performance cookies’ used on our website is detailed below. Additional information is also available via the links provided:
Functional and required cookies: These functional and required cookies are always used, which allow Squarespace, our hosting platform and website analytics provider, to securely serve this website to you.
Analytics and performance cookies: These analytics and performance cookies are used on this site only when you opt-in by selecting ‘OK’ on the pop-up cookie banner. We use these analytics and performance cookies to view site traffic, activity, and other data. Storing these cookies is how data such as traffic sources and unique visitors is provided by Squarespace to help us understand the performance of our website.
ii) Third-party cookies
In addition to our own cookies, we may also use various third-party cookies. Third parties may include Google Analytics, which will collect personal data in a de-personalised form for activities such as reporting usage statistics of the service and delivering advertisements on and through the service.
To prevent your data from being used by Google Analytics, download the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt out, download and install the add-on for your web browser here.
iii) Check and manage your cookies.
To opt-in to our cookies, select ‘Accept’ on our pop-up cookies banner.
If you'd like to opt-out and delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. For the most common browsers, you can:
See which cookies are active in your browser’s settings.
Clear cookies from your browser or device, either globally or from a specific website.
For help locating cookies on your device, visit your browser's documentation:
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
To opt out of Google Analytics and prevent the use of analytics and performance cookies by Google, see here.
For more information on how to delete and manage cookies from your browser, see here.
To view our full Cookies Policy, click here.
6) Security
Your personal information security is important to us; however, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We do not store any payment details for clients. If a card payment is taken over the phone, then the recording facility is deactivated in accordance with our GDPR policy.
7) External links
Within this site, there may be links to other sites that are not controlled by this Privacy Policy. Should you access any of these sites, please note that they have their own privacy policies, which you should always inspect.
We reserve the right to modify or update this Privacy Policy at any time, without notice.
8) Contact us
If you have any questions about this Privacy Policy, please contact us. To learn more about what Squarespace does with visitor data from www.coquetvets.co.uk, including the use of cookies, see parts 4(b), 5, 6, and 12 of the full Squarespace Privacy Policy which apply to our website terms of use.
Updated: 23/01/2020
